Frequently Asked Questions
pj77 FAQ — All Your Questions Answered in One Place
Everything you want to know about accounts, bKash and Nagad deposits, bonuses, game rules, and safe play — all the answers are right here.
pj77 is a trusted online entertainment platform for players in Bangladesh. Whether you are a new member or an experienced player — you may have questions about opening an account, withdrawing money via bKash, understanding the welcome bonus, or learning about cricket betting. On this FAQ page we have organized those questions into five categories so you can find the right answer quickly. If you cannot find an answer here, our 24/7 live chat support is always ready.
Account and Registration
Questions about opening a new account, logging in, and managing your profile.
To register at pj77 you need an active mobile number and a valid email address. You will need to provide your name, date of birth, and a password of your choice in the registration form. Please note that this platform is for users aged 21 and above only. With the correct details, the whole process takes just a few minutes.
No. Each player may only hold one account. Creating multiple accounts is a violation of pj77's rules and may result in account termination. If you have any issues with your account, please contact our live chat support directly.
Click the "Forgot Password" option on the login page. A verification code will be sent to your registered mobile number or email address. Use the code to set a new password. The whole process is quick and secure. If you run into any trouble, pj77's 24/7 live chat is available to help.
Yes, identity verification may be required before you can make a withdrawal. This ensures the security of your account and protects against unauthorized transactions. Verification is completed by submitting a photo of your national ID card or passport.
Yes. pj77 is a fully mobile-friendly platform. You can log in from any modern smartphone browser and enjoy all features — no separate app download is needed. The experience is smooth on both Android and iOS devices.
Deposits and Withdrawals
All questions about payments via bKash, Nagad, Rocket, and bank transfer.
Deposits from bKash are generally instant — once the payment is confirmed, your pj77 account balance is updated within seconds. Network congestion may occasionally cause a delay of a few minutes. The minimum deposit amount is ৳200.
Withdrawal requests are typically processed within 30 minutes to 3 hours. Bank transfers may take a little longer during banking hours. Nagad and Rocket withdrawals are generally faster.
The minimum deposit amount is ৳200 for all methods. The minimum withdrawal amount is ৳800. These limits apply equally across all methods — bKash, Nagad, Rocket, Upay, and bank transfer.
pj77 currently supports bKash, Nagad, Rocket, Upay and direct bank transfer. Transactions can be made through major banks including Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank. New methods will be announced on the platform when added.
pj77 does not charge any service fees. However, your mobile banking provider (bKash, Nagad, Rocket) or bank may apply charges according to their own policies. Please check your payment provider's fee policy before making a transaction.
Yes, Upay is one of the supported payment methods at pj77. You can add funds to your account instantly by making a payment through the Upay app. The minimum deposit is ৳200. The process is just as straightforward as other mobile banking methods.
Games and How to Play
Questions about cricket betting, slots, live casino, mobile gaming, and fair play.
During the BPL season, go to the cricket betting section on pj77 and select the match you want. You can bet on various markets including match winner, total runs, and top batsman. Review the odds carefully before placing a bet and bet responsibly within the maximum limits.
Yes. Live betting is available during major international tournaments including the T20 World Cup, ICC events, and IPL. Live odds are updated continuously, and special markets are available for Bangladesh Tigers matches.
Yes. The slots section at pj77 features popular PG Soft games including Fortune Tiger, Mahjong Ways, and Ganesha Gold. Many JILI titles are available including Fortune Gems, Super Ace, and Boxing King. Pragmatic Play titles such as Gates of Olympus and Sweet Bonanza are also playable.
RTP (Return to Player) is the theoretical percentage of wagered money that a game returns to players over the long term. It is an average statistic — it does not guarantee the outcome of any single round or session. Every spin or round is independent and random. pj77 ensures fair play and RNG across all games.
pj77's live casino section features games from top providers including Evolution Gaming and Ezugi. You can enjoy live roulette, live blackjack, live baccarat, and live table games with real dealers. Bengali-speaking dealers are also available.
Yes, Spribe's Aviator is available at pj77. It is a crash-style game where a multiplier increases as a plane climbs. You win by cashing out before the plane crashes. It is a fast-paced and exciting game.
Bonuses and Promotions
Questions about the welcome bonus, VIP program, wagering requirements, and cashback.
A 100% match bonus is available on your first deposit after creating a new account, up to a maximum of ৳5,000. This means if you deposit ৳5,000 you will receive an additional ৳5,000 in bonus funds. The bonus is credited to your account automatically.
A wagering requirement refers to how many times you must bet before you can withdraw a bonus. The wagering requirement for pj77's welcome bonus is 25x. This means that to withdraw a ৳1,000 bonus you would need to wager a total of ৳25,000. Full terms and conditions can be found on the terms page.
The pj77 VIP program has three tiers: Bronze — up to 0.3% weekly cashback; Silver — up to 0.7% weekly cashback; and Gold — up to 1.0% weekly cashback. You can move up to higher tiers by staying regularly active.
pj77 offers special promotions during various festive seasons. Reload bonuses, free spins, or cashback offers may be available during Eid, Pohela Boishakh, or other occasions. Check the promotions section regularly or ask via live chat for the latest offers.
Security and Responsible Gaming
Questions about account security, data protection, self-exclusion, and support.
pj77 uses SSL encryption technology to protect all transactions and personal data. Your data is not sold or shared with third parties. To read our full privacy policy, please visit the privacy policy page.
Yes. pj77 supports responsible gaming. You can set daily, weekly, or monthly deposit limits in your account settings. If you feel your gaming is getting out of control, contact our live chat — we are here to help.
Self-exclusion means voluntarily suspending your account for a set period of time. To apply, contact pj77 via live chat or email [email protected]. Once a limit or self-exclusion is in place, it is not easy to reverse — this is for your own protection.
No. pj77 strictly enforces a 21+ age policy. Age is verified at registration and proof of age may be requested during the account verification process. The safety of minors is our highest priority.
pj77 offers 24/7 Bengali live chat support — click the live chat button on the site at any time to get help directly. To contact us by email, write to [email protected]. There is no phone or WhatsApp number — live chat is the fastest option.
Still have questions? Contact support
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